Fines & charges

The Library wants you to return all borrowed items on time.

If you cannot return items by the due date or time on your borrowing receipt, items can be renewed online. If you receive a notice advising that an item has been recalled and a new due date has been set, items must be returned by the new date or time. If your items are overdue, please talk to library staff as early as possible to avoid or minimise fines. 

Fines

Failing to return an item by the due date or time may incur a penalty as set out below:

Lost and destroyed items

Any item more than four (4) weeks overdue will be deemed lost. 

A replacement cost of $110, or the cost to the Library of replacing the item, plus a non-refundable administration fee of $110 will be charged for lost and destroyed items. If a lost item is returned to the Library, the replacement cost will be refunded. These amounts include a GST component. These charges for lost and destroyed items may be in addition to other fines accrued.

Suspension of borrowing privileges

When a total of $25 in fines and/or charges is outstanding, a borrower will automatically lose their borrowing privileges. This suspension will remain in place until the outstanding amount is less than $25.

Paying fines

You can pay fines via the below options. Please note we no longer accept cash payments.

Credit card or EFTPOS

Credit card or EFTPOS payments can be made at any information desk during opening hours.

Cheque

Cheques can be made out to The Australian National University and addressed to:

Finance & Business Services
10C East Road, Chancelry Building
The Australian National University
ACT 2601

Paying tax invoices

The University may issue a tax invoice for lost or damaged items or fines. These can be paid to Financial Shared Services by calling (02) 6125 4777 between 9am and 5pm Monday to Friday. You will need to provide the following details:

• the invoice number to be paid (found on the invoice statement)
• your card number, expiry date and name on the card
• the amount being paid

Rules and Order

For further information on fines and charges, please refer to the Information Infrastructure and Services Rule 2020 and the Information Infrastructure and Services Order 2020.

Appealing a fine or charge

You may appeal the imposition of a fine or charge if you believe it has been incorrectly or unfairly imposed.

To appeal a decision:

• Discuss your concerns with staff at the relevant Information Desk.
• Following this discussion, you can appeal the decision by completing the online form.
• If you are unable to use the online form, print and return the hardcopy Library fines and appeals form (PDF, 103.95KB). 

The decision of the Library Review Officer will be final.